Refund policy

At STEELVA, we are committed to your satisfaction. If you are not happy with your purchase, we accept returns within 14 days of delivery.

Conditions for return:
- Item must be unused and in original packaging
- Item must not be damaged by the customer
- Proof of purchase is required

How to request a return:
Contact us at steelva.eg@gmail.com within 14 days of receiving your order. We will arrange a pickup through Bosta.

Refunds will be processed within 5-7 business days after we receive the item.

Note: Shipping fees are non-refundable.